Standard Delivery (Dubai):
Delivery fees vary by location and are calculated based on the weight of your order.

• AED 20 for shipments up to 5 kg within Dubai, delivered within 4 hours, for distances up to 7 km.
• AED 2 per additional kilometer for distances beyond 7 km.

Next-Day Delivery (Across UAE):

• AED 20 for up to 5 kg within the main areas of each emirate.
• AED 2 per additional kilogram.

Remote Areas (Across UAE):

• AED 35 for up to 5 kg.
• AED 2 per each additional kilogram.

Important Note:
All delivery charges are automatically calculated during the checkout process. Final fees will be clearly displayed on our website before you complete your order.

 

Outside of UAE and across the Middle Eastern regions – following charges would be applied:

 

Undeliverable Orders: Orders that cannot be delivered due to:

• Refusal at the destination,

• Cancellation after shipment, will incur delivery charges.
• Reverse Pickup (Order Returns)

If you need to return an order, the pickup charge is the same as the delivery charge.

Weight Calculations

Shipping charges are based on the actual weight of the package.

Additional Fees

Delivery charges do not include:

• VAT (Value-Added Tax)
• Customs Duties
• Clearance Fees

These are calculated and applied separately, based on the destination country’s regulations.

Tips for a Smooth Delivery

Double-check your address to avoid undeliverable orders and extra fees.

For remote areas, be prepared for higher delivery costs.

We’re here to make your shopping experience as easy as possible! If you have any questions about delivery or fees, feel free to contact our customer service team.

All of the delivery services on the web-site https://nlstar.ae – provided by our third party agents as Quiqup. All of the above descriptions may vary from time to time and could be changed by delivery services without notice. Please visit the web-site of the of the Quiqup https://www.quiqup.com/ for the latest Terms and Conditions applied.

 

 

Delivery Coverage

Delivery coverage varies by service type. Remote areas are serviced only on Thursdays and Sundays. For our full list of coverage areas of Quiqup in an interactive map please open this link

Important: Deliveries to free zones are not supported across any emirate.

Coverage Summary by Emirate

 

 

Next Day Delivery Coverage

Available across all seven emirates including Dubai, Abu Dhabi, Sharjah, Ajman, Fujairah, Ras Al Khaimah and Umm Al Quwain.

Exception: Remote areas are only serviced on Thursdays and Sundays. Free zones are not serviced.

Remote area map:

4-Hour Express Delivery Coverage

Exclusively available in Dubai. Orders placed before 3:00 PM are eligible for our same-day 4-hour delivery service within a 7 km radius of the store.

 

Estimated delivery time

Next Day Delivery: Between 9am – 10pm next day

3-5 business days for Middle East delivery.

The estimated date of arrival will be indicated when placing an order, in the “My Purchases” section of the Personal Office, as well as in an SMS message sent to the buyer’s contact phone number.

Please note that the delivery time is calculated in business days: from the next business day following the day the order was placed. The estimated delivery time is indicative and may slightly change both up and down.

 

Return Policy

What is our goal?

We want you to feel completely satisfied with your purchase and confident in shopping with us. Our return policy is here to make returns or exchanges easy and transparent, so you always know what to expect. Your happiness is important to us, and we’re here to help make your experience smooth and worry-free.

 

Can I Return a Product in Good Condition?

Yes, you can return products in good condition under certain conditions:

• Food Products: Food items can only be returned if the packaging is unopened and the product is in its original condition. Returns must be requested within 7 days of receiving the item.
• Cosmetics and Supplements: These items can be returned only if they are unused and in their original, sealed packaging. Please submit your return request within 7 days of delivery.

The return shipping cost for a non-defective product is covered by the customer. For international shipments, if a return is made, any Customs Duty or import fees will also be paid by the customer.

 

What if My Product is Defective?

We take pride in offering high-quality products and always strive to ensure that each item meets our standards. However, if for any reason you receive a defective product—whether it’s damaged, expired, or doesn’t match the description—you can return it within 14 days of identifying the defect. To start the process, simply contact our support team and provide a description of the issue, along with photos if needed. We’ll be glad to assist you with a full refund or replacement. Also, we’ll cover the return shipping costs and be glad to assist you with a full refund or replacement.

 

What If the Product Isn’t Halal?

We aim to ensure clear information about our products, but please note that not all items are certified as halal. If halal certification is essential for your purchase, we encourage you to verify product information carefully before buying. If you find that a product does not meet halal requirements after purchase, you may request a replacement within 7 days of receiving the item. We will offer a replacement with a halal-certified product, if available. If the halal-certified item is more expensive, the difference in price will need to be covered by the customer. If a suitable replacement is not available, a return may be processed instead. Please contact our support team to arrange the replacement or return.

 

How Do We Handle Quality Concerns?

If there is a question about the quality of a product—such as if a customer experiences an adverse reaction to a dietary supplement—we may conduct an independent inspection or quality review to assess the issue. This process helps us determine whether the product meets our standards or if there is a genuine defect. If the inspection confirms a defect, we will proceed with a full refund or replacement. Please reach out to our support team to start this process, and we’ll guide you through the necessary steps.

 

How Do I Start a Return?

• Contact Support: To initiate a return, please reach out to our support team. You can find our contact details on our website under the “Contacts” section [+971 56 122 8822 , support@nlstar.ae].
• Provide Order Details: When you contact us, please have your order number, the product details, and a brief description of the reason for the return ready. This helps us process your request quickly.
• Prepare the Product for Return: We’ll guide you on how to package the product securely for return. In cases involving defective items, we may ask for photos to confirm the issue before shipping.
• Return Shipping Instructions: Our support team will provide you with specific instructions for return shipping, including the return address and any additional steps required.

 

How Will I Receive My Refund?

Once we receive the returned product, we will refund the payment to the same account or card used for the purchase. Refunds are typically completed within the designated time frame provided by our support team.

 

How Can I Contact You to Report a Replacement or Defect?

If you need assistance with a replacement or need to report a defect, our support team is here to help. You can contact us through the following methods:

Customer Support Email: Send us an email at support@nlstar.ae with your order details and a brief description of the issue. Our team will get back to you as soon as possible.
Phone: Call us at +971 56 122 8822 during our business hours for immediate assistance.
Please have your order number ready, as well as any photos or information that might help us address your request quickly.